CORETX Service Desk provides reliable and flexible support for your staff 24/7. A dedicated contact number provides direct access to a team of technicians assigned to you, providing fast and effective resolution to any situation causing the minimum of disruption to your business.

All our industry-recognised systems and processes that power the service desk provide swift and straightforward resolution, with the minimum fuss and disruption. Our fully-automated remote access solution enables rapid resolution of desktop issues and enhances the experience between user and technical support. The related patch management system keeps your workstations up-to-date with essential bug fix, security, antivirus and malware updates.

Our aim is to make sure your business technology runs smoothly with timely support for all your business users.

Business Outcomes

Our on-demand service desk solution gives you:

  • Dedicated operation centre, with client-focused teams
  • Reliable and flexible support every day of the year
  • Direct access to qualified support teams via phone, email or online portal 24 hours a day
  • Reduced call volumes
  • Management information about users to help you identify training gaps and problem users
  • A consistent, professional business model
  • Coverage flexibility
  • Fast resolutions

Our flexible options allow you to take services that supplement your existing resources, not just replace.

Field Services

People are at the heart of CORETX business, our skilled workforce supports your users and customers. We have over 300 technology professionals who can deliver flexible practical solutions directly to the desktop.

The field services team are the mobile lifeblood of our business and deliver accredited skills for all your technology requirements, including maintenance, IMAC (installs, moves, additions and changes) and deskside support. The team engage with a wide range of clients every day and are SLA driven – always delivering or exceeding agreed service standards.

Example Services
  • Installation of new PC's, peripherals and printers
  • Physical relocation of hardware
  • Installation of software
  • Re-imaging of machines
  • Patching/re-patching
  • Naturally compliments helpdesk service

These staff can be deployed on demand, or on a more permanent onsite contract, perhaps to support an upgrade or roll out of a new technology.