Making sure that your network and firewall infrastructure is kept up-to-date and operating at their optimum level requires specialist knowledge and potentially a broad skills base. Rather than build a dedicated team, let CORETX's multi-vendor accredited specialists monitor and manage your network and security hardware.
Key services include:
- Access to skilled network engineers to make changes to device configurations on request
- Skilled engineers will monitor the network and notify pre-agreed customer contacts alerts of an "incident" within the agreed "SLA"
- Access to escalation point for concerns over service delivery
- Access to secure online portal for real-time and historical device statistics
- Logging and management of tickets with vendors for device if a hardware support contract is taken out through CORETX
- Automatic daily backups of device configuration with access to historical backup archive
- Access to monthly reports via an online portal providing device performance statistics
- Optional requirement for QoS to be configured across CORETX provided WAN Solutions only
- Access to enhanced data detailing IP and port information running across a network where the device supports this feature