Making sure that your network and firewall infrastructure is kept up-to-date and operating at their optimum level requires specialist knowledge and potentially a broad skills base. Rather than build a dedicated team, let CORETX's multi-vendor accredited specialists monitor and manage your network and security hardware.

Key services include:

  • Access to skilled network engineers to make changes to device configurations on request
  • Skilled engineers will monitor the network and notify pre-agreed customer contacts alerts of an "incident" within the agreed "SLA"
  • Access to escalation point for concerns over service delivery
  • Access to secure online portal for real-time and historical device statistics
  • Logging and management of tickets with vendors for device if a hardware support contract is taken out through CORETX
  • Automatic daily backups of device configuration with access to historical backup archive
  • Access to monthly reports via an online portal providing device performance statistics
  • Optional requirement for QoS to be configured across CORETX provided WAN Solutions only
  • Access to enhanced data detailing IP and port information running across a network where the device supports this feature